Frequently Asked Questions

Getting Started

What is Franklink and how does it work?

Franklink is your AI career companion that lives right inside iMessage. Instead of switching apps or visiting websites, you simply text us questions about your career—and we handle the research. We discover relevant career events happening near you, curate personalized resources like books, podcasts, and videos, and offer guidance when you're feeling anxious or stuck. It's like having a supportive friend who knows about every career opportunity and resource out there, available 24/7.

Who can use Franklink?

Franklink is designed specifically for college and university students navigating their career journey. Whether you're exploring different fields, looking for internships, searching for career events, or just feeling uncertain about your next steps, Franklink is here for you. You can use Franklink at any point in your career exploration—from your first year trying to understand your interests to your senior year planning your post-graduation path.

How do I get started with Franklink?

Getting started is incredibly simple: 1) Add Franklink to your iMessage contacts, 2) Text us a question about your career—anything from "What events are happening this week?" to "I'm interested in tech but unsure what path to take," 3) Within minutes, we'll send you curated event recommendations, relevant resources, and personalized guidance, 4) Explore the events, add them to your calendar, or ask follow-up questions—everything happens right in iMessage.

Why use Franklink instead of trying to find events on my own?

Finding career events usually means checking multiple websites, scrolling through your university's career center, and hoping you don't miss anything important. Franklink does all the research for you in seconds. Instead of spending hours searching, you simply ask one question in iMessage and get personalized recommendations. Plus, our AI learns your interests over time, so your recommendations get better and more relevant. You also get follow-up resources after events, turning one-off opportunities into deeper learning experiences.

How long does it take to get event recommendations?

You'll get your first event recommendations within minutes of texting us! Most users receive curated events in their first message. As you interact with Franklink over time, our AI learns your preferences better, so recommendations become more personalized and relevant. Plus, if an interesting event is happening tomorrow, we'll make sure you find out about it immediately—you won't miss opportunities because you weren't in the right place at the right time.

How It Works

How does Franklink discover relevant career events?

Our AI continuously monitors 50+ event sources including university career centers, LinkedIn, Handshake, company career pages, professional associations, student clubs, and industry conferences. When you ask about events, our AI analyzes your interests, major, and career goals to identify the most relevant opportunities from all these sources. We filter through hundreds of events weekly to surface only the ones that match what you're looking for—no irrelevant noise, just opportunities worth your time.

What happens after I attend an event?

The real magic happens after the event. Franklink sends you personalized follow-up resources tailored to what you learned. This might include books, podcasts, articles, clubs to join, companies to explore, or online courses—everything designed to deepen what you gained from the event. Instead of going to an event and moving on, you build on that momentum with resources that help you continue learning and growing in that area of interest.

What if I don't know what kind of events I'm interested in?

That's completely normal, and Franklink is built for exactly this situation. Just tell us what you're curious about or what's on your mind—whether it's "I have no idea what I want to do" or "I'm interested in tech but unsure which area"—and we'll send you diverse event options to explore. Many of our best users discovered their path through trying different events and seeing what resonated with them. We're here to help you experiment and find what excites you.

Does Franklink work for all majors and interests?

Yes! Whether you're studying engineering, business, liberal arts, environmental science, or anything else, Franklink has events and resources for you. Our AI monitors opportunities across all industries and fields—from tech and finance to nonprofits, healthcare, creative industries, and everything in between. No matter what you're interested in, we'll help you discover relevant opportunities.

Pricing & Plans

What pricing plans does Franklink offer?

We offer flexible plans to fit your needs: a Free tier with access to event discovery and resources, a Student Pro plan with unlimited access to all features and premium support, and Team plans for universities and career centers. All plans include our core features: event discovery from 50+ sources, personalized follow-up resources, and 24/7 iMessage access. We believe career guidance should be accessible to all students.

Is there a free trial or student discount?

Yes! We offer a 7-day free trial for all paid plans so you can explore all features risk-free. Students also get special pricing with valid .edu email verification. We believe career discovery should be accessible to every student, regardless of financial situation, which is why we keep our free tier robust and our paid plans affordable.

Can I cancel or change my plan anytime?

Absolutely. You can upgrade, downgrade, or cancel your plan at any time with no long-term commitments. Changes take effect at your next billing cycle, and you'll maintain access to paid features until then.

What's included in the Student Pro plan?

Student Pro includes unlimited AI-powered messages, advanced analytics, priority matching, conversation tracking, follow-up reminders, LinkedIn integration, and priority customer support. Perfect for active job seekers and career-focused students.

Privacy & Security

How does Franklink protect my personal information?

We use enterprise-grade encryption and security measures to protect your data. Your personal information is never shared with third parties without consent, and all communications are encrypted. We comply with GDPR, CCPA, and other privacy regulations.

What data does Franklink collect and store?

We collect profile information you provide, networking preferences, message performance data, and basic usage analytics. This data helps improve our AI matching and personalization. You can export or delete your data at any time through your account settings.

Can recipients see that I'm using Franklink?

No. Messages appear to come directly from your personal email or LinkedIn account. There are no Franklink signatures or indicators that reveal you're using our platform. Your networking appears completely natural and authentic to recipients.

Is my account secure from unauthorized access?

Yes, we use two-factor authentication, secure login protocols, and monitor for suspicious activity. You'll receive notifications of any login attempts, and can revoke access from any device. Your account data is backed up and protected against breaches.

Support

How can I get help if I have issues or questions?

We offer multiple support channels: in-app chat support, email help@franklink.com, comprehensive documentation, video tutorials, and for Pro users, priority phone support. Our team typically responds within 2-4 hours during business days.

Do you offer training or onboarding for new users?

Yes! Every new user gets a personalized onboarding session, access to our video tutorial library, and networking best practices guide. We also offer optional 1-on-1 coaching sessions to help you maximize your networking results.

What if I'm not getting good response rates?

Our team will review your profile, messages, and targeting to identify improvement opportunities. We provide personalized recommendations and can adjust your AI settings. Most users see improved results within a week of optimization.

How do I provide feedback or suggest new features?

We love user feedback! Use our in-app feedback feature, email us at feedback@franklink.com, or join our user community forum. We regularly implement user suggestions and provide updates on requested features through our product roadmap.